I/T Services & Support

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I/T Services & Support

ElectSolve IT Services and Solutions are provided to utilities as a support and staffing augmentation service. ElectSolve typically does not replace or outsource utility IT departments but instead provides trained and certified IT resources to backup, augment and assist the utility’s existing IT staff members when needed. 

ElectSolve provides services to IOU, Municipal and Cooperative utilities serving Gas, Electric and Water customers throughout the United States. ElectSolve staff routinely work with and support vendors providing; CIS, SCADA, OMS, GIS, AMI, MDM, MWF and many other utility specific systems at our existing utility customers. 

ElectSolve's key service goal is to "fill the gap between the I/T staff your utility can afford and the staff you wish it could have". ElectSolve solves this challenge by providing both on-site and off-site staff on a recurring fixed program to help support the I/T needs of your organization. We work together to determine how many hours you need for certain I/T resources and we tailor a program to have those resources on-site or remotely available on specific days and during the hours you need them to support your business operations. 

Our resources will augment your existing staff and your staff will have the backing of an extended group of ElectSolve I/T resources available to them on a 24x7 basis. We customize a service program that fits both your budget and your internal needs. 

For example, if you only need a network administrator 2 days a week, a Cisco engineer for 1 day a month or a database analyst 4 days per month, we design a support program to meet your unique demands. There is no requirement to engage in long-term 40-hours per week contracts. We provide the services you need for the required number of hours required with no minimum. We believe we can offer a valued service that will help your utility achieve its business goals and objectives. 

Scope of Services: 

  • Data operations and support resources 
  • Computer Server maintenance and support resources 
  • Desktop Computer maintenance and support resources 
  • Router and telecom maintenance and support resources 
  • AMI system operation, maintenance and support resources 
  • Additional services available upon request

Primary IT Services Role: 

IT Services and Support , IT Department Staffing Augmentation, IT Business Continuity (professional IT backup for key IT resources), IT Temporary Project Staffing and Support 

Detailed IT Services and Support Provided: 

Microsoft and Cisco Certified Services 

Cisco VoIP phone systems 

Active Directory Design, implementation, administration services 

  • DNS 
  • Group Policy 
  • DHCP 
  • Sites and Subdomains 
  • Certificate Services 
  • General User, Device, and Resource Administration 

Exchange email services 

Lync Server and Office Communications Server 

  • Interoffice chat, remote call control, and mobility 

Network services 

  • WAN Site-to-Site and Internet Connectivity 
  • LAN network Design and Administration 
  • Site-to-Site VPN solutions 
  • Remote Access VPN Solutions 
  • Firewall Configuration 
  • Network Monitoring and Diagnostic Services 
  • Diagraming 
  • Optimization 
  • Lifecycle Management 

Hardware services

  • Server and desktop builds 
  • Replacements 
  • Maintenance 

SharePoint Server 

Antivirus and threat mitigation 

  • centralized administration 
  • Endpoint protection 
  • Email services 

Virtualization – Hyper V 

Windows server and desktop systems 

Linux Server Systems 

Network Policy Server and IAS 

Windows Deployment Services 

Update Services 

  • System Center Essentials 
  • WSUS 

Threat Management Gateway 

  • Web and mail publishing services 
  • Content filtering 

Backup management 

  • Backup to disk and media solutions 
  • Hardware and software 

Application Support: Microsoft Office applications 

Cyber Security 

  • Threat diagnosis, planning, and mitigation 
  • Audits 
  • Penetration Testing 

Wireless networks 

  • Design and implementation of secure wireless solutions 

Server and desktop diagnostic services 

  • Troubleshooting and diagnoses of hardware and software issues