ElectSolve IT Services and Solutions are provided to utilities as a support and staffing augmentation service. ElectSolve typically does not replace or outsource utility IT departments but instead provides trained and certified IT resources to backup, augment and assist the utility’s existing IT staff members when needed.
ElectSolve provides services to IOU, Municipal and Cooperative utilities serving Gas, Electric and Water customers throughout the United States. ElectSolve staff routinely work with and support vendors providing; CIS, SCADA, OMS, GIS, AMI, MDM, MWF and many other utility specific systems at our existing utility customers.
ElectSolve's key service goal is to "fill the gap between the I/T staff your utility can afford and the staff you wish it could have". ElectSolve solves this challenge by providing both on-site and off-site staff on a recurring fixed program to help support the I/T needs of your organization. We work together to determine how many hours you need for certain I/T resources and we tailor a program to have those resources on-site or remotely available on specific days and during the hours you need them to support your business operations.
Our resources will augment your existing staff and your staff will have the backing of an extended group of ElectSolve I/T resources available to them on a 24x7 basis. We customize a service program that fits both your budget and your internal needs.
For example, if you only need a network administrator 2 days a week, a Cisco engineer for 1 day a month or a database analyst 4 days per month, we design a support program to meet your unique demands. There is no requirement to engage in long-term 40-hours per week contracts. We provide the services you need for the required number of hours required with no minimum. We believe we can offer a valued service that will help your utility achieve its business goals and objectives.
Scope of Services:
Primary IT Services Role:
IT Services and Support , IT Department Staffing Augmentation, IT Business Continuity (professional IT backup for key IT resources), IT Temporary Project Staffing and Support
Detailed IT Services and Support Provided:
Microsoft and Cisco Certified Services
Cisco VoIP phone systems
Active Directory Design, implementation, administration services
Exchange email services
Lync Server and Office Communications Server
Antivirus and threat mitigation
Virtualization – Hyper V
Windows server and desktop systems
Linux Server Systems
Network Policy Server and IAS
Windows Deployment Services
Threat Management Gateway
Application Support: Microsoft Office applications
Server and desktop diagnostic services